Privacy Policy
Last updated: August 16, 2026
Who we are
NexEmerge AI builds AI assistants and receptionists with persistent memory. This policy explains what we collect, why, and what you can ask us to do about it.
What we collect
- Contact details you give us — name, email address, phone number, business name.
- Conversation content — the text of messages, and for phone calls, the audio and its transcript.
- Interaction metadata — timestamps, channel used, call duration, delivery status.
- Derived memory — our assistants form durable notes and impressions from conversations. This is the core of the product: it is how the assistant remembers you between calls.
- Voiceprints (biometric identifiers) — only with your express consent. If you choose to enroll, we derive a mathematical representation of your voice so the assistant can recognize you on later calls. See Voice identification below.
Why we collect it
To provide the service: answering calls and messages, scheduling, taking intake, and remembering context so you do not have to repeat yourself. Also to operate and secure the platform, and to meet legal obligations.
We do not sell personal information. We do not use customer conversation content to train third-party foundation models.
Who we share it with
Only service providers necessary to run the platform — cloud hosting, telephony, email delivery, and AI model providers who process content to generate responses. These providers are bound by contract to use the data only to deliver their service. We also disclose information where required by law.
How long we keep it
Persistent memory is the product, so conversation-derived memory is retained for as long as your account is active. You can request deletion at any time (see below). Some records are kept longer where law requires.
Your rights
You may ask us to: show you what we hold about you; correct it; delete it; or stop contacting you. Email operator@nexemerge.ai and we will respond within 30 days. Deletion requests are honored across our live systems; backups age out on their normal retention cycle.
Voice identification and biometric data
Some of our assistants can recognize a returning caller by voice. Doing that requires deriving a voiceprint — a numerical representation of the acoustic characteristics of your voice. Under the laws of several U.S. states, a voiceprint is a biometric identifier, and we treat it as one everywhere, not only where we are required to.
- Consent first, always. We do not create a voiceprint unless you have been told what it is and have said yes. The assistant asks in one turn and waits for your answer in a separate turn — consent is never inferred from silence, from continuing the call, or from anything bundled into another agreement.
- What it is used for. One purpose only: recognizing you on later calls so the assistant knows who it is speaking to and can apply the right privacy boundaries. We do not use voiceprints for advertising, profiling, emotion-based decision-making, or to identify people who have not enrolled.
- What we store. A derived mathematical embedding, not a stored recording of your voice used as an identifier. A voiceprint cannot be played back as audio.
- Who gets it. Nobody. We do not sell, lease, trade, or otherwise profit from biometric identifiers, and we do not disclose them except where the law compels it.
- How long we keep it. Until you withdraw consent, or until your account closes, whichever comes first.
- How to withdraw. Tell the assistant on any call that you no longer consent to voice identification, or email operator@nexemerge.ai. Withdrawal takes effect immediately and the stored voiceprint is deleted. You can keep using the service without voice identification.
If you are in Illinois, Texas, or Washington, the above is our written policy on the collection, use, storage, retention, and destruction of biometric identifiers, and it is made available to you before any voiceprint is created.
Call and message recording
Calls handled by our assistants may be recorded and transcribed to provide the service. Where the law of your jurisdiction requires notice or consent, notice is given at the start of the call.
Security
Data is encrypted in transit. Access is restricted to the accounts that require it. We are a small operation and we do not pretend to enterprise certification we have not earned — if you need a specific security posture for your industry, ask us and we will tell you honestly whether we meet it.
Children
The service is not directed to children under 13 and we do not knowingly collect their information.
Changes
If we change this policy materially we will update the date above and, for account holders, notify by email.