Privacy Policy

Last updated: September 5, 2026

Who we are

NexEmerge AI builds AI assistants and receptionists with persistent memory. This policy explains what we collect, why, and what you can ask us to do about it. It applies to www.nexemerge.ai, the NexEmerge platform, and the assistants that act on your behalf through it.

What we collect

• Contact details you give us — name, email address, phone number, business name.
• Conversation content — the text of messages, and for phone calls, the audio and its transcript.
• Interaction metadata — timestamps, channel used, call duration, delivery status.
• Derived memory — our assistants form durable notes and impressions from conversations. This is the core of the product: it is how the assistant remembers you between calls.
• Voiceprints (biometric identifiers) — only with your express consent. If you choose to enroll, we derive a mathematical representation of your voice so the assistant can recognize you on later calls. See Voice identification below.
• Connected account data — if you connect an external account (for example Gmail) so your assistant can watch it for you, the messages in that account. See Google account data below.

Why we collect it

To provide the service: answering calls and messages, scheduling, taking intake, triaging your connected inboxes, and remembering context so you do not have to repeat yourself. Also to operate and secure the platform, and to meet legal obligations.

We do not sell personal information. We do not use customer conversation content to train third-party foundation models. We do not show advertising.

Who we share it with

Only service providers necessary to run the platform — cloud hosting, telephony, email delivery, and AI model providers who process content to generate responses. These providers are bound by contract to use the data only to deliver their service. We also disclose information where required by law.

How long we keep it

Persistent memory is the product, so conversation-derived memory is retained for as long as your account is active. You can request deletion at any time (see below). Some records are kept longer where law requires.

Your rights

You may ask us to: show you what we hold about you; correct it; delete it; or stop contacting you. Email operator@nexemerge.ai and we will respond within 30 days. Deletion requests are honored across our live systems; backups age out on their normal retention cycle.

Google account data (Gmail)

You can connect a Gmail account so that your designated assistant watches it for you. When you do, Google asks you to grant NexEmerge specific permissions. This section explains exactly what we do with them.

• Permissions we request. gmail.readonly and gmail.modify to read the mail arriving in the account you connect, and gmail.send to send mail from that account when you direct the assistant to. We request no other Google data.
• What we access. New messages in the connected mailbox — sender, subject, date, and body. We do not read other Google services (Drive, Calendar, Contacts, Photos) under this connection.
• What we do with it. Each new message is first screened by a lightweight classifier (newsletters and automated notices are set aside for a digest; messages that need attention are escalated). Escalated messages are read by your designated assistant only, which may summarize them, flag them to you on the channels you have configured, and form durable notes so it can help you with them later. Your assistant does not reply to your correspondents from its own address. Sending from your Gmail account happens only when you direct it.
• Where it is stored. Triage decisions (sender, subject, disposition) and the notes and memory your assistant forms are stored in the NexEmerge platform, encrypted in transit. Your Google access credentials are stored encrypted and used only to perform the actions above. We do not store your Gmail password; Google never shares it with us.
• Who else sees it. The AI model providers that generate your assistant's classifications and responses process message content to do so, under contract, and only for that purpose. No human at NexEmerge reads your mail except to diagnose a problem you have asked us to look into. We do not sell Google user data, use it for advertising, or transfer it to data brokers or to any other app.
• How to stop. Disconnect the account in NexEmerge, or revoke NexEmerge's access at myaccount.google.com/permissions. Either stops all access immediately and we delete the stored credentials. Notes and memory already formed are deleted on request via operator@nexemerge.ai.
• Retention. We retain Google user data only for as long as needed to provide the features you requested — triage decisions and your assistant's notes for the life of your connection to that account — unless a longer period is required by law. Disconnecting deletes the credentials at once; the notes and memory follow on your request.
• No AI or machine-learning training. We do not use data obtained through Google Workspace APIs to develop, improve, or train non-personalized AI and/or machine-learning models. Google user data is processed only to deliver the personalized features you asked for on your own account — your assistant reading, summarizing, and remembering your mail for you — and never to build models, datasets, or features for anyone else. Human review of this data does not occur except to diagnose a problem you have asked us to look into.
• What we never do with it. No advertising of any kind, targeted or otherwise. No sale or transfer to data brokers or information resellers. No credit-worthiness or lending decisions. No transfer to any other app.

Voice identification and biometric data

Some of our assistants can recognize a returning caller by voice. Doing that requires deriving a voiceprint — a numerical representation of the acoustic characteristics of your voice. Under the laws of several U.S. states, a voiceprint is a biometric identifier, and we treat it as one everywhere, not only where we are required to.

• Consent first, always. We do not create a voiceprint unless you have been told what it is and have said yes. The assistant asks in one turn and waits for your answer in a separate turn — consent is never inferred from silence, from continuing the call, or from anything bundled into another agreement.
• What it is used for. One purpose only: recognizing you on later calls so the assistant knows who it is speaking to and can apply the right privacy boundaries. We do not use voiceprints for advertising, profiling, emotion-based decision-making, or to identify people who have not enrolled.
• What we store. A derived mathematical embedding, not a stored recording of your voice used as an identifier. A voiceprint cannot be played back as audio.
• Who gets it. Nobody. We do not sell, lease, trade, or otherwise profit from biometric identifiers, and we do not disclose them except where the law compels it.
• How long we keep it. Until you withdraw consent, or until your account closes, whichever comes first.
• How to withdraw. Tell the assistant on any call that you no longer consent to voice identification, or email operator@nexemerge.ai. Withdrawal takes effect immediately and the stored voiceprint is deleted. You can keep using the service without voice identification.

If you are in Illinois, Texas, or Washington, the above is our written policy on the collection, use, storage, retention, and destruction of biometric identifiers, and it is made available to you before any voiceprint is created.

Call and message recording

Calls handled by our assistants may be recorded and transcribed to provide the service. Where the law of your jurisdiction requires notice or consent, notice is given at the start of the call.

Security

Data is encrypted in transit. Access is restricted to the accounts that require it. We are a small operation and we do not pretend to enterprise certification we have not earned — if you need a specific security posture for your industry, ask us and we will tell you honestly whether we meet it.

Children

The service is not directed to children under 13 and we do not knowingly collect their information.

Changes

If we change this policy materially we will update the date above and, for account holders, notify by email.

Contact

NexEmerge AI — operator@nexemerge.ai